⚠️ TROUBLESHOOTING · OFFICIAL GUIDE

Lédger® Live Not Working? ™

🛠️ Quick fixes, official diagnostics & support links

🔹 Is your Lédger® Live stuck on “synchronizing”? Experiencing blank portfolio, connection errors, or update failures? You're not alone — and most issues are resolved in minutes. This page aggregates the most effective, official solutions for desktop (Windows/macOS) and mobile (iOS/Android) versions.

⚡ Step-by-step recovery (official recommendations)

1 Check network & firewall — Lédger Live requires stable internet. Disable VPN/proxy temporarily, and allow *.ledger.com in your firewall.

2 Update to the latest version — Outdated builds (prior v3.7) often break sync. Download the newest release from the official Lédger Live page.

3 Clear cache & reset — Go to Settings → Help → Clear cache. For persistent errors, use “Reset Lédger Live” (this does not affect your assets).

4 USB / Bluetooth connection — Ensure your Lédger device is unlocked and the app is open. Try a different cable or re-pair Bluetooth. On mobile, enable location permissions (Android).

5 Time & date sync — Incorrect system time can break SSL certificates. Enable automatic time zone and restart Lédger Live.

6 Reinstall & restore — As a last resort, uninstall Lédger Live (keep your recovery phrase safe!) and reinstall from the official site. Then restore your portfolio using “Add accounts”.

💡 Why does Lédger Live stop working? Most cases stem from network restrictions, outdated certificates, or incomplete updates. Occasionally, blockchain congestion (e.g., Ethereum gas spikes) can cause temporary delays — this is normal and resolves within minutes. If you see “API error 403” or “502”, wait 10 minutes and retry. For “Device not recognized”, reinstall USB drivers (Windows) or check system permissions (macOS).

🔐 Important: Lédger® Live never stores your private keys online. Troubleshooting does not require sharing your 24‑word recovery phrase. Scammers may impersonate support — only use official links below.

🔗 Official ⬇️ Download 🛟 Help Center 📊 Service Status 💬 Community

support.ledger.com

📌 Lédger Live Release Notes 📌 System Requirements 📌 Report a Bug

⚡ Lédger® Live — official troubleshooting